Due to the nature of our business, personalized items are a final sale. These are handcrafted products on natural materials and so there may be slight discoloration and flaws in the finished article. This is part of what makes your product unique and why we love working on these materials.
Should you wish to cancel an order, we allow a 24hr remorse period before we start working on your personalization. Once a template has been made for your plaque either for a proof or for production then the sale is final.
Damaged Items: Please inform us of any damage within 48 hours of receipt of your order. Claims can be emailed along with a picture of the damage to qualify for our free replacement guarantee.